Frequently asked questions

How do I use my bottle?

Go to our machine, and place your Fill Drinks bottle with the RFID tag linked to your subcription directly on the black RFID reader and pour away. (Give the hands free mode a try by scanning the QR code at the top left of the machine's screen!)

How do I buy a bottle?

The Fill RFID Chip Bottle is included in your subscription, to pick up your bottle visit us in room 120 Monday-Friday 10AM-12PM and 1PM-2PM. If you have lost your bottle or your bottle is defective - please send us an email at

Is it truly unlimited?

Yes! To prevent abuse, we have placed a 5 minute timer between pours. This means that once you've filled up, you will not be able to get a refill until 5 minutes has passed.

Is it easy to cancel?

Yes! All you have to do is sign into your account on our website and click "manage". From there you'll click cancel and then you will be prompted to fill out a survey letting us know your reason for cancelling and where we can improve and then you're set!

What are your hours?

Atwood Innovation Plaza Location Hours Monday - Friday 8:00 AM - 6:00 PM

Do I have to buy a subscription to get a drink?

No. You can also purchase a single use ticket from the vending machine at the Refill Station in the Atwood Innovation Plaza. There are cups, lids, and straws near the counter.

Where do I pick up a bottle?

In the Atwood Innovation Plaza room 120 Monday-Friday 10AM-12PM and 1PM-2PM.

What happends if I lose my bottle?

You can purchase a new replacement bottle, and we will connect it with your existing subscription. Send us an email at